Cancellation Policy – AIIFFA
Cancellation Policy – AIIFFA
At the Ardeshir Irani International Film Festival Awards (AIIFFA), we value transparency, professionalism, and clarity in all our operations. Please review this cancellation policy before making any submissions, purchases, or commitments through our platform.
1. Short Film Submissions and Entry Fees
No Cancellation after Submission:
Once a short film, documentary, or other project has been submitted and the entry fee has been paid, cancellations are not permitted. AIIFFA does not accept requests for withdrawal or cancellation of entries after payment, regardless of the reason.
Submission Fee is Non-Refundable:
All entry fees, transaction charges, and payment gateway fees associated with film submissions are non-refundable under any circumstances, whether or not the submission is selected for screening or competition.
2. Event Tickets and Registrations
No Cancellation after Purchase:
All event ticket purchases (including festival passes, award ceremony tickets, workshops, or any event-related registrations) are final. Tickets cannot be cancelled, refunded, or transferred to another person or event.
Force Majeure / Unforeseen Circumstances:
In rare cases where AIIFFA cancels or reschedules an event due to circumstances beyond our control (e.g., natural disasters, pandemics, government restrictions), we will communicate alternative solutions, such as rescheduled dates, digital access, or credit toward future events. Monetary refunds will not be offered unless explicitly announced.
3. Merchandising and Product Orders
No Order Cancellations:
Orders for AIIFFA merchandise, memorabilia, or other physical products are processed immediately and cannot be cancelled once payment is completed.
Defective or Wrong Product:
If you receive a defective or incorrect product, notify AIIFFA within 48 hours of delivery with photographs and order details. We may arrange a replacement or credit, subject to product availability and verification.
Note: Merchandise is otherwise non-returnable and non-cancellable.
4. Sponsorships, Partnerships, and Membership Applications
No Cancellation or Refunds:
All payments for event sponsorships, official partnerships, or membership applications are final and non-cancellable. Once a sponsorship or partnership agreement is confirmed and payment is made, no refund or transfer will be provided.
Change of Event Format:
If AIIFFA alters the format, venue, or mode of the event (e.g., in-person to virtual), sponsors and partners will be informed in advance. No cancellations or refunds will be processed due to such changes.
5. Payment Gateway and Processing
Third-Party Processing:
All payments via www.aiiffa.com are securely processed by third-party gateways such as Razorpay. AIIFFA does not store sensitive payment details. For gateway-related issues, users should contact the payment provider directly.
Duplicate / Accidental Payments:
In rare cases of duplicate or accidental payments, notify AIIFFA at info@aiiffa.com within 48 hours with transaction details and supporting documentation. Each case will be reviewed individually, and our decision will be final.
6. General Terms and Legal Jurisdiction
Policy Acknowledgement:
By making a submission, purchase, or sponsorship payment on www.aiiffa.com, users
acknowledge that they have read, understood, and agreed to this cancellation policy.
Policy Updates:
AIIFFA reserves the right to update or amend this policy at any time without prior notice.
Updated policies will be posted on the official website.
Jurisdiction:
All matters relating to cancellations, disputes, or legal proceedings are governed by Indian law
and fall under the exclusive jurisdiction of the courts of Mumbai.
Contact Us
For questions or clarifications regarding this cancellation policy, contact info@aiiffa.com. Our
team will respond within 2–5 working days.
Thank you for your understanding and cooperation. AIIFFA is committed to providing a
transparent and professional experience to all filmmakers, participants, partners, and
stakeholders.